Refund Policy

Effective date: 22 May 2026

This Refund Policy describes the terms under which KISS LMS ("we", "us" or "our") offers refunds for purchases made on our website and mobile applications (collectively, the "Platform"). This policy is published in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and forms part of our Terms of Service.

1. Scope

This policy applies to paid courses, course bundles, subscriptions and other digital products purchased directly through the Platform. Purchases made through a third party (for example, an institute, app store or reseller) are subject to that party's refund terms.

2. Eligibility for a Refund

You may request a refund for a paid course or bundle if both of the following conditions are met:

• the request is made within seven (7) calendar days from the date of purchase; and
• you have not substantially accessed or consumed the course — meaning you have completed less than 20% of the course content (lessons, videos, quizzes or exams) and have not downloaded a certificate.

Refund requests that meet both conditions will be approved. Requests made after the 7-day window, or where the course has been substantially accessed, are not eligible except as required by applicable law.

3. Non-Refundable Items

The following are not eligible for a refund:

• courses, bundles or content that have been substantially accessed or completed (20% or more);
• certificates that have already been issued or downloaded;
• live classes, live tests or webinars that have already taken place or been attended;
• one-time examination or assessment fees once the examination has commenced;
• products purchased using promotional credits, vouchers or during clearly marked non-refundable promotions;
• renewal of a subscription after the renewal date has passed (see Section 7); and
• requests arising solely from a change of mind after the eligibility window.

4. How to Request a Refund

To request a refund, email [email protected] from your registered email address with the following details:

• your registered name and email address;
• the order/invoice number and the name of the course or product;
• the date of purchase; and
• the reason for the refund request.

We will acknowledge your request within 2 business days and inform you of the outcome within 7 business days of receiving all required information.

5. Refund Processing and Timelines

Approved refunds are credited to the original payment method used at the time of purchase. Once approved, the refund is initiated within 5–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider and is typically completed within 7–14 business days from the date of initiation.

6. Deductions and Taxes

Refunds are processed for the amount actually paid by you. Payment gateway charges, applicable Goods and Services Tax (GST) adjustments and any non-refundable fees clearly disclosed at the time of purchase may be deducted where permitted by law. A revised tax invoice or credit note will be issued where required.

7. Subscription Cancellations

For subscription-based plans, you may cancel at any time. Cancellation stops future renewals; it does not automatically refund the current billing period. If you cancel within 7 days of the start of a new billing cycle and have not substantially used the services in that cycle, you may be eligible for a refund of that cycle's fee in line with Section 2.

8. Failed, Duplicate or Incorrect Transactions

If your account is charged but the purchase is not completed, or you are charged more than once for the same order, the excess or failed amount will be refunded in full. Such refunds are generally processed automatically within 5–7 business days. If you do not receive it, contact us with your transaction details.

9. Cancellation by KISS LMS

If we cancel or discontinue a course, or are unable to deliver a purchased product or service, you will be entitled to a full refund of the amount paid for that course or product, regardless of the eligibility window in Section 2.

10. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account pending resolution.

11. Grievances and Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you are dissatisfied with the handling of a refund request, you may escalate it to our Grievance Officer:

• Name: [Grievance Officer Name]
• Email: [email protected]
• Address: [Registered Office Address, City, State, PIN]

The Grievance Officer will acknowledge complaints within 24 hours and endeavour to resolve them within 15 days of receipt.

12. Changes to this Refund Policy

We may update this Refund Policy from time to time. The version applicable to your purchase is the one in effect on the date of that purchase. The latest policy will always be available on this page with an updated effective date.

13. Contact Us

For any questions about refunds or this policy, contact us at [email protected] or write to KISS LMS, [Registered Office Address, City, State, PIN].